Not happy with your skis? For skis not mounted with bindings and in unused condition, you can return these within 14 days for a full refund or exchange (but the shipping back to us is on you). Skis must be returned in exact original condition.
For skis that have been mounted with bindings, as you can imagine, this makes things a bit different (as they have been drilled and mounted). Give us a call to discuss and we'll see what we can do. We're all about solutions at Blackbird.
For soft goods and accessories, these must be returned in brand new and unused condition with 14 days with proof of purchase. The cost of posting these back to us in on you.
At Blackbird Bespoke Ski Co we represent a number of different ski companies who all stand behind their products. We understand that skiing isn't always smooth groomers and bottomless powder. As a result, all our suppliers build their skis tough, so we'll do our best to address any manufacturing defects.
Warranty does not cover:
- Abuse, neglect, normal wear and tear, and poor equipment maintenance
- Structural damage incurred while skiing hard (while commendable, will only be eligible for warranty if the damage is beyond normal wear and tear and due to defective materials or workmanship)
- top sheet chipping due to crossing tips
- rail and box impact
- running into jerry
- using as walking sticks to the lift
- flying off roof racks/being run over by vehicle
- sitting in the rain all summer
- not repairing minor damages, resulting in major damages
- "accidentally" going through a wood chipper
All warranties must be from the original purchaser on new full priced skis/boards and start from the date on the original proof of purchase for a period of twelve (12) months.
All warranties must be supported by a dated copy of the proof of purchase and authorisation obtained from the warranty department.
Warranties without a proof of purchase will be evaluated by the warranty department of each manufacturer to determine the appropriate actions taken.
Skis will be replaced if they are found to be defective in materials or workmanship by the warranty department of each manufacturer.
Please send enquiries to Blackbird Bespoke Ski Co. Please attach pictures, proof of purchase, serial number (if applicable), and brief description of what the issue is. From here, we are willing to investigate the ski damage, and determine the next step to resolve the issue at hand (we may ask them to be shipped to Blackbird HQ. All shipping is the responsibility of the customer). If we deem it non warrantable, we will try to offer solutions to get you back on our product.
Warranties will be resolved as received, and as timely as they can. As much as we want to get you back on our product as soon as possible, sometimes it takes some time as our suppliers are in different time zones. Please be patient. We will keep you informed with every step taken.
Play safe and pray for snow!